Privacy Policy

1. Introduction

Tigertail Enterprises LLC, doing business as Tigertail Rentals ("we," "us," or "our"), values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our van rental services, visit our website, or communicate with us.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you book a rental or contact us, we may collect:

• Full name
• Email address
• Phone number
• Mailing address and delivery location
• Driver's license information (number, state, expiration date)
• Date of birth (to verify age requirements)
• Insurance policy information
• Credit card or payment information
• Rental dates and locations
• Trip purpose and passenger count

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent on our site
• Referral source

3. How We Use Your Information

We use your personal information to:

• Process and manage your van rental reservations
• Verify driver eligibility and insurance coverage
• Coordinate delivery and pickup of vehicles
• Process payments and manage billing
• Communicate with you about your rental
• Send booking confirmations, reminders, and updates
• Respond to inquiries and provide customer support
• Improve our services and website functionality
• Comply with legal obligations and resolve disputes
• Send promotional materials (with your consent)

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist with payment processing, insurance verification, vehicle maintenance, or other business operations.
• Legal Requirements: We may disclose information if required by law, court order, or government request.
• Safety and Fraud Prevention: We may share information to protect the rights, property, or safety of Tigertail Rentals, our customers, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Rental records and related documentation may be retained for up to seven years for legal and tax purposes.

7. Your Rights

You have the right to:

• Access and review the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of marketing communications at any time
• Withdraw consent for data processing (where applicable)

To exercise these rights, please contact us at info@tigertailrentals.com or call (954) 703-9214.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience, analyze site traffic, and understand user preferences. You can control cookies through your browser settings, but disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised "Effective Date." Your continued use of our services after any changes indicates your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: