Rental Agreement

Overview

This Rental Agreement ("Agreement") governs the rental of passenger vans from Tigertail Enterprises LLC, d/b/a Tigertail Rentals ("Company," "we," "us," or "our"), to the renter ("Renter," "you," or "your"). By renting a vehicle from us, you agree to be bound by the terms and conditions outlined in this Agreement.

1. Eligibility and Requirements

To rent a vehicle from Tigertail Rentals, you must:

• Be at least 25 years of age
• Possess a valid U.S. driver's license
• Have full-coverage auto insurance that extends to rental vehicles
• Provide a valid credit card in the primary driver's name for the security deposit
• Accept delivery within our tri-county service area (Miami-Dade, Broward, Palm Beach)

2. Reservation and Booking

Reservations can be made by phone, email, or through our contact form. A reservation is not confirmed until we have verified your eligibility and received payment or a security deposit hold.

We reserve the right to refuse service to any renter who does not meet our requirements or who has a history of policy violations.

3. Rental Period and Extensions

The rental period begins when the vehicle is delivered to you and ends when the vehicle is returned or picked up by us at the agreed-upon time. Late returns may incur additional charges.

If you need to extend your rental, contact us as soon as possible. Extensions are subject to vehicle availability and additional fees.

4. Delivery and Pickup

We deliver vans directly to your specified location within our service area. A delivery fee is charged based on the distance from our dispatch location in Dania Beach, FL. The delivery fee structure is:

• Base fee: $15
• Mileage fee: $2.00 per mile (one-way from dispatch to delivery location)

Your exact delivery fee will be confirmed when you book. Pickup at the end of the rental is included in the delivery fee.

5. Payment and Deposits

Payment is due before or at the time of delivery. We accept major credit cards. A security deposit is required and will be placed as a hold on your credit card. The deposit amount varies based on rental duration and is released after the vehicle is returned in satisfactory condition.

Additional charges (such as late fees, mileage overages, cleaning fees, or damage) will be charged to the credit card on file.

6. Insurance Requirements

You are required to have full-coverage auto insurance (comprehensive, collision, and liability) that extends to rental vehicles, or qualifying commercial coverage for businesses. Proof of insurance must be provided before delivery.

We do not sell insurance or collision damage waivers. For full details on how our insurance structure works, please review our Insurance Requirements page.

7. Use of Vehicle

The rental vehicle may only be used for lawful purposes and must be operated by authorized drivers listed on the rental agreement. You agree to:

• Operate the vehicle in accordance with all traffic laws
• Keep the vehicle in your possession and control at all times
• Not allow unauthorized drivers to operate the vehicle
• Not use the vehicle for commercial transportation (e.g., ride-sharing, paid taxi service)
• Not transport illegal substances or engage in illegal activities
• Not take the vehicle outside of the United States
• Not exceed the manufacturer's recommended occupancy or weight limits

8. Mileage Policy

Our standard rentals include reasonable mileage for typical South Florida use. Excessive mileage may incur additional charges. Please review our Mileage Policy for details.

9. Fuel Policy

The vehicle is provided with a full tank of fuel. You are responsible for returning the vehicle with a full tank. If the vehicle is returned without a full tank, a refueling charge will apply.

10. Vehicle Condition and Cleanliness

You are responsible for returning the vehicle in the same condition in which it was delivered, normal wear and tear excepted. This includes:

• Maintaining reasonable cleanliness (no excessive dirt, trash, or spills)
• Not smoking or vaping in the vehicle
• Reporting any damage or mechanical issues immediately

Excessive cleaning (e.g., stains, odors, large amounts of trash) may result in a cleaning fee.

11. Damage and Liability

You are responsible for any damage to the vehicle during the rental period, up to the limits of your insurance coverage. Please review our Damage Responsibility Policy for details.

12. Cancellations and Refunds

Cancellations must be made in accordance with our Cancellation Policy. Refunds are provided based on the timing of your cancellation.

13. Termination of Rental

We reserve the right to terminate this Agreement and repossess the vehicle immediately if you violate any terms of this Agreement, provide false information, or use the vehicle in an unlawful manner.

14. Limitation of Liability

To the fullest extent permitted by law, Tigertail Rentals is not liable for any indirect, incidental, or consequential damages arising from your use of the rental vehicle. Our liability is limited to the amount paid for the rental.

15. Governing Law

This Agreement is governed by the laws of the State of Florida. Any disputes arising from this Agreement will be resolved in the courts of Broward County, Florida.

16. Contact Information

If you have questions about this Rental Agreement, please contact us:

Tigertail Enterprises LLC
Phone: (954) 703-9214
Email: info@tigertailrentals.com